Shipping & Returns

Shipping

Lizzia shipps throughout Europe via DHL, which guarantees security and coverage, so that your purchase arrives at the address you want. 

The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and you will be informed at the time of settlement of the order, before you make the payment.

Once your order has been shipped, you will receive a confirmation email confirming the shipment and the tracking number.

Delivery Time

For this, we have a processing time of 1-3 business days plus shipping time, which can vary depending on the distance. 

Returns

To avoid returns of our products, we invite you to pay close attention to the sizes before you select the right one.

Products can be returned within 10 days of receipt. Please send us an email with the subject line "Return or exchange" and include your order number at lizziaclothing@gmail.com. You must take into account the following criteria for your product to apply for exchange or return, if you do not comply with any of the following points, your product will not be applicable for exchange and will be returned to the initial delivery address:

  • The item must be in its original condition and show no signs of wear
  • Labels must not have been removed
  • The item must be in its original packaging
  • Promotional or discounted items are non-exchangeable. These pieces are in one of the following conditions: repaired, remanufactured or discontinued, therefore the legal warranty will not be enforceable. Their sale is considered final sale

The responsibility for covering the costs for returns will be as follows:

- As a small business, the expense of returning the product to Lizzia will be borne by the customer. However, should there be a defect with our product, we will, of course, take care of the return costs.

-  Free Returns in Germany on all orders over 150 EUR

When returning an item, you will send your product back at your own expense (must be insured!) to the following address: 

Parra Rincón / Wingenfeld

C/o: Lizzia Clothing

Robert Bosch Straße 4

64293, Darmstadt